Year

2013

About Project

During quarterly operation review, the team recognised that their Customer Service Agent have been spending too much time per one customer’s inquiry because they do not have a sufficient internal tool. I designed this knowledge base dashboard, one place that collect most frequent questions, solutions’ procedure, e-mail template for responding. “Help Agents. Help Customers.”

What I did

• Wireframe (rapid 5-min. sketch)
• Interaction
• Visual Design (Color combination)