During quarterly operation review, the team recognised that their Customer Service Agent have been spending too much time per one customer’s inquiry because they do not have a sufficient internal tool. I designed this knowledge base dashboard, one place that collect most frequent questions, solutions’ procedure, e-mail template for responding. “Help Agents. Help Customers.”
What I did
- Wireframe (rapid 5-min. sketch)
- Visual Design (Color combination)
Not Enough? No worry.
If you have time, I’ve created a few more design journal for you.