Year

2013

About Project

Worked with new engagement model (Core Global Team & APAC Solutions Team) in order to dramatically improve the merchant onboarding in AU. The expected outcome is a design framework that would work in any country that has a tight regulation such as Australia, Russia and Japan, but not limit to other countries where there are similar compliance requirements. To minimise new merchant sign-up friction, APAC team proposed new way of Sign-up as “Application approach”, some features recommendations and sequencing framework that makes the signing up process smoother even with a long flow.

What I did

• Define Customer Problem
• Brainstorm Coordination (Whiteboard Session) 
• Gathering and Organising Statistics
  Feature and Requirement Writing
• Flows, Data Grouping and Sequencing
• Interface Layout (Wireframe) & Web UI Library
• Iterative Prototype
• Usability and Concept Testing
• Field Study (Face-to-Face Interviewing)